Getting the most out of Reading Cloud, Junior Librarian and Eclipse

Whether you're a new or experienced user there are many ways in which we can support you to make sure you and your students are getting everything you need from your system. 

We're here to provide you with dedicated support and guidance throughout your subscription, every step of the way.


Customer Resource Hub

The Customer Resource Hub is a dedicated area within our software Support Portal (no log in required) created to help Reading Cloud Schools make the best use of their library system and it includes a range of useful resources including "how to" videos, themed webinars and guidance documents and downloads.

The resource hub includes links to all the recorded customer webinars and accompanying handouts as well.

Go to hub

Customer Support Portal - getting the support you need when you need it

ServiceNow is our customer service portal where you can manage customer service cases, access the latest product updates, helpful documentation and downloadable resources.

Not registered yet?
Please visit and select "Register" at the top of the page and if you have any questions there's a handy support article with guidance there too.

Go to Support Portal

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Contacting our Support Team

You can also reach our support team at the Service Desk on:

Tel: 03330 150 212


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New and Updated

Instant password re-set functionality now available to ensure quicker access:

Over 600 new or updated knowledgebase articles covering topics like:

You can search for and find all our knowledgebase articles in the Customer Support Portal.

Go to Support Portal

Find out how effective your school library is with our FREE School Library Evaluation Tool

Complete our short evaluation, supported by the School Library Association to find out how your library is performing and what you can do to make realistic improvements.

You can also find out more about using the evaluation tool in our latest webinar Evaluating your School Library for Future Development Planning with Sue Polchow, Reading Cloud Library Adviser.

Catch up on demand here.

Go to Evaluation

Handy Resources

Our resources page is jam-packed full of helpful downloads including library posters & leaflets to get your students on board, slide sets you can tailor to share information to colleagues and students, insightful webinars you can watch and blogs and videos covering a whole range of interesting topics.

Go to Resources


Student Star Reviewer Competition

Set your students a reading and writing challenge that they can do in school or at home with our Student Star Reviewer competition. You can recognise them for their efforts & progress as the winners receive a Star Reviewer Certificate & National Book Token worth £15!

This is a competition exclusively for Reading Cloud schools.

Find out more

Register to receive our customer newsletters!

Customer Success e-News:
Features helpful insights, articles and tips for getting the most out of your Junior Librarian, Eclipse or Reading Cloud library system. 

Sign up here>>

Reading Cloud e-News updates: 
Our regular e-news updates will keep you informed about; system updates, special offers, competitions, new products, upcoming events & webinars and more.

Sign up here>>

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Spring Term 2021 Help & Support

Take a look at our Spring Term page for additional ideas, helpful content and support.

Spring Term Help & Support